Shipping Policy

Shipping Costs

Australia:

We provide flat rate shipping costs within Australia using either Sendle or Australia Post.

$8.95 Standard shipping and $14.95 Express shipping.

Free standard shipping on all Australian orders over $150.

New Zealand;

$14.95 Flat rate for standard shipping through Sendle.

Canada/USA/UK;

$29.95 Flat rate for standard shipping through Sendle.

Rest of the World;

Shipping cost will be calculated by size and weight at checkout.

Upon dispatch, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider.

Please note shipping costs are non-refundable. Only in the case of faulty goods Tutyi & Sisu will be liable for return shipping costs.

Delivery Terms

Transit Time Domestically:

In general, standard domestic shipments are in transit for 2 - 7 business days. And 1 - 5 business days for Express shipping.

Transit time Internationally:

Orders shipped internationally are in transit for 4 - 22 business days. This varies greatly depending on your location.

Please note: We cannot be held accountable for courier delays. Once it leaves our headquarters we have no control over how fast the parcel arrives to you. We can only control how fast we are on our end and do our absolute best to get your parcel out within 48 hours. We cannot take responsibility for Sendle & Australia Post disruptions. Please consider this before escalating an issue with us.

If there are any issues please contact Sendle or Aus Post direct with your tracking number. If there are issues that cannot be resolved please contact us at info@tutyiandsisu.com so we can conduct an investigation.

Dispatch Time

Orders are dispatched within 1-2 business days of payment of order. Please note that during holidays and busy periods it might extend our dispatch times; we thank you for your patience!

Our warehouse operates from Monday-Thursday 9AM - 5PM and Friday from 9AM - 3PM (AEST) except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Any orders placed on a Friday will be processed on the Monday.

Change Of Delivery Address

For change of delivery address requests, we are unable to change the address once the order has been confirmed. Please be mindful when placing the order and check to make sure the address is correct.

P.O. Box Shipping

We can deliver to P.O Box addresses within Australia. We are unable to deliver to P.O. Boxes internationally. 

Items Out Of Stock

We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact Sendle or Aus Post directly with your tracking number. If there are issues that cannot be resolved please contact us at info@tutyiandsisu.com so we can conduct an investigation.

Tracking Notifications

Upon dispatch, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider.

Parcels Damaged or Lost In Transit

We take no responsibility for parcels damaged or lost in-transit, if possible, please reject the parcel from the courier and get in touch with their customer service department.

Customs, Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website.

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Tutyi & Sisu encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Tutyi & Sisu at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations

We are unable to cancel an order once it has been confirmed.

Please refer to our refund policy.

Customer service

For all customer service enquiries, please email us at info@tutyiandsisu.com 

Tutyi & Sisu Pty Ltd is the operator of https://www.tutyiandsisu.com.au. By placing an order through this website you will be agreeing to the terms stated. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.